Nothing beats “I’m Sorry,” especially online
I’ve used Globat for my Web hosting service for several years, and unbeknownst to me, their sites went down unexpectedly on February 21.
How did I find out? From the long, detailed email today from Globat’s CEO recognizing the impact of the outage, apologizing for the problem, explaining exactly what had gone wrong, what workarounds they implemented until a permanent solution was found, and what steps they would take in the future to ensure that it would not happen again.
Wow. And to think I didn’t even realize the site had gone down.
I love good customer service.