When service matters most
From Seth Godin’s blog, written for marketers but equally useful for those of us in school libraries:
Your customers and employees and investors students and staff will remember how you treated them when times were tough, when they needed a break, when a little support meant everything.
No one in particular will remember how you acted during the boom times.
November 10th, 2008 at 12:33 pm
It really is all about marketing, huh? I’m so glad I have bookstore retail experience as well as education experience as I look to transition into becoming a media specialist.